VT 195 Client Communication and Office Procedures
Students will learn how to maintain cleanliness, orderliness, and inventory control in a veterinary facility. Proper skills will be taught to effectively and constructively greet clients, admit and discharge patients, present estimates, conduct telephone calls, schedule appointments, provide professional electronic communication, and perform accounting procedures. Professional and ethical conduct, animal-human bonds, and the euthanasia process and etiquette will be discussed.
Notes
Career Technical Education (CTE) Course
Outcomes
Upon successful completion of this course, students will be able to:
Explain the proper care of a veterinary facility. Describe inventory control methods. Describe the animal- human bond. Identify client support methods.