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CMA 142 Communications and Human Relations in Healthcare

Prepares students to understand the mental processes and behaviors of individuals. Emphasizes effective use of communication in the medical office setting.

Credits

5

Notes

Career Technical Education (CTE) Course

Outcomes

Identify styles and types of verbal communication. Recognize barriers to communication. Identify types of nonverbal communication. Identify techniques for overcoming communication barriers. Coach patients appropriately considering cultural, ethnic, and social diversity. Demonstrate empathy. Demonstrate and define the principles of self-boundaries.