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BA 291 Business Process Management

This course integrates management information systems with operations management and introduces a process-oriented view of the flows of materials, information, products and services through/across functions within an organization.

Credits

4

Prerequisite

Prerequisite: BA 101Z Introduction to Business and BA 169Z Data Analysis Using Microsoft Excel with a grade of C or better

Notes

Lower Division Transfer (LDT) Course

Outcomes

Conceptualize business operations as processes. Model simple business processes in terms of the actors and activity sequences involved, the data flowing through those sequences and the dependencies between data and business activities. Recognize probabilistic components of business processes and assign distributions to these components. Characterize business processes in terms of their key operations characteristics; e.g., productivity, efficiency, service quality, sustainability, time and costs associated with waiting, material volume and service/product customization. Formulate improvements to observed processes and estimate the effects of these improvements with the help of simulation. Identify the role of information systems in business processes; e.g., recognize and specify where information technology can be applied; recognize the role of Enterprise Resource Planning (ERP) systems. Recognize the interdependencies of business processes within and across organizational boundaries.