AU3. 643 Customer Service for Auto Tech
This course helps Automotive technicians to create effective troubleshooting methods that incorporate customer service skills coupled to communicating effectively with people from different social and cultural backgrounds. Included are job search skills for obtaining employment in the industry, as well as repair and design options that promote energy efficiency.
Notes
Career Technical Education (CTE) Course
General Education Requirements
AAS Human Relations,
Outcomes
Upon successful completion of this course, students will be able to:
Utilize troubleshooting methods apporpriate to the trade. Incorporate customer service and intercultural communications into troubleshooting and other technical duties. Orgainize and conduct a search for work. Prepare a resume. Write a letter of applications. Complete an application form. Prepare an interview.