CMA 110 Medical Office Communications

Outcomes

Use language verbal skills that enable patients understanding. Identify styles and types of verbal communication. Identify nonverbal communication. Recognize communication barriers. Identify techniques for overcoming communication barriers. Recognize the elements of oral communication using a sender receiver process. Differentiate between subjective and objective information. Identify resources and adaptations that are required based on individual needs, i e culture and environment, developmental life stage, language, and physical threats to communication. Recognize elements of fundamental writing skills. Discuss the role of assertiveness in effective professional communication. Differentiate between adaptive and no adaptive coping mechanism. Use reflection, restatement and clarification techniques to obtain a patient history. Report relevant information to others succinctly and accurately. Compose professional business letters. respond to nonverbal communication. Advocate on behalf of patients. Demonstrate empathy in communicating with patients, family and staff. Apply active listening skills. Use appropriate body language and other nonverbal skills in communicating with patient, family, and staff. Demonstrate awareness of the territorial boundaries of a person when communicating. Demonstrate sensitivity appropriate to the message being delivered. Describe awareness of how an individual s personal appearance affect anticipated responses. Demonstrate recognition of the patients level of understanding in communications. Analyze communications in providing appropriate response feedback. Recognize and protect personal boundaries in communicating with others. Demonstrate respect for individual diversity, incorporating awareness of ones own bias in areas including gender, race, religion, age and economic status.