CMA 152 Human Relations for Medical Assistants
Prepares students to understand the mental processes and behaviors of individuals and groups. Emphasizes coaching patients appropriately giving consideration to cultural, social, and ethnic diversity. Includes group work.
Notes
Career Technical Education (CTE) Course
Outcomes
Upon successful completion of this course, students will be able to:
Participate effectively as a member of a team and work cooperatively with others. Acknowledge issues of difference and interact professionally with clients and customers from diverse backgrounds. Demonstrate empathy. Demonstrate leadership skills in conflict resolution and issues of difference.