AUT 643 Customer Service for Auto Tech
This course helps Automotive technicians to create effective troubleshooting methods that incorporate customer service skills coupled to communicating effectively with people from different social and cultural backgrounds. Included are job search skills for obtaining employment in the industry, as well as repair and design options that promote energy efficiency.
Prerequisite
Prerequisite:
AUT 317 Electrical Systems & Engine Performance or
AUT 316 Maintenance & Light Repair with a grade of C or better (may be taken concurrently).
Notes
Career Technical Education (CTE) Course
General Education Requirements
AAS Human Relations
Outcomes
Upon successful completion of this course, students will be able to:
Utilize troubleshooting methods appropriate to the trade. Incorporate customer service and intercultural communications into troubleshooting and other technical duties. Organize and conduct a search for work. Prepare a resume. Write a letter of applications. Complete an application form. Prepare an interview.