BA 270 Business Process Management
Introduces and integrates some core concepts from Operations Management (OM) and Business Information Systems (BIS) disciplines by introducing a process-oriented view of the flow of materials, information, products, and services through and across organizational functions. Helps students to: identify information-bearing events and actors, model and analyze business processes, assess and improve process efficiency, recognize probabilistic components of business processes, and understand the interactions between human behavior and process design. Hands-on, case-based assignments allow for practicing some principles and concepts.
Prerequisite
BA 101Z Introduction to Business with a grade of C or better.
Notes
Lower Division Transfer (LDT) Course
Outcomes
Upon successful completion of this course, students will be able to:
Conceptualize business operations as processes. Model simple business processes in terms of the actors and activity sequences involved, the data flowing through those sequences, and the dependencies between data and business activities. Identify probabilistic components of business processes and associate probability distributions with these components. Characterize business processes in terms of their key operations characteristics; e.g., productivity, efficiency, quality, time and costs associated with waiting lines, etc. Identify inefficiencies in business processes and formulate improvements to these processes. Explain the interdependencies of business processes within and across organizational boundaries. Identify the role of information systems in business processes and business process improvement; recognize the role of ERP systems.